customer service level


Also found in: Acronyms.

customer service level

a measure of the ability of an organization to provide a product with no waiting on the customer's part.
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The Arc solution, based on the Arc Premium unified communications suite, is aiding RAK FTZ to boost customer service levels and improve efficiencies in call handling.
That manufacturer of retail point-of-sale systems, for example, may promise a one-hour repair window via a customer service level agreement (SLA).
To develop customer service further, an NVQ Customer Service Level 2 and 3 Programme has also been launched.
Firstly undertaking her Business & Administration qualification at level 3, Katie has now progressed to Customer Service level 3.
The three customer service assistants, who work at Mecca Bingo in Blyth, got their NVQ Customer Service Level 2 in a staggering three months.
He added: 'With pounds 3 billion of the market up for grabs, there are clearly significant rewards for operators that prioritise improving business processes and systems around quality of service and customer service level agreements at the top of their business agenda.
Dean has now completed NVQ customer service level 2 and 3 and NVQ key skills in IT level 3.
General manager of Trimble's MEP Division, Pat Bohle, stated : "The MEP service contractor today faces many challenges when it comes to meeting customer service level agreements, ensuring high first-time fix rate and getting the most investment for their mobile technicians.
"While we are in the early stages, significant progress was made during the second quarter, as evidenced by robust store-brand OTC sales in the USA, solid branded new product sales internationally, a return to strong customer service levels in the USA and the finalization of the Project Momentum $100 million cost-savings program road map.
Data from ODYN sensors, combined with relevant public and private data sets provides highly detailed visibility and powerful insights, which allow users to increase customer service levels while optimising orders and in-transit inventory.
Hoar Cross Hall's place on the shortlist was in recognition of its best practices, customer service levels and employee relations.
"The airline is relied upon by many members of the Guernsey community, and we are look forward to providing them with our usual high customer service levels, which have become synonymous with Air Partner."

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