customer service

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Also found in: Acronyms.

customer service

the marketing and technical functions within a firm, which deal direct with customers. Customer services can involve offering pre-sales services, such as providing advice to customers on their product needs; and AFTER-SALES SERVICES, such as repair and maintenance back-up and the replacement of faulty products or parts. Customer services are an important part of the MARKETING MIX, serving to attract new customers and reinforcing BRAND LOYALTY among existing customers. See GUARANTEE, CUSTOMER SERVICE LEVEL, CALL CENTRE.
References in periodicals archive ?
Supported growth: With more free time available and easy customer onboarding, the customer service department can serve a growing customer base.
The Customer Service Department which supervises the call centre monitors and analyses reports and proposals received from customers and tries to find out mechanisms to develop services and products.
Another query with the customer service department resulted in the telephone agent saying that 'The government has allowed our team to enter the building, and we will be working to resolve your situation as soon as possible'.
Neither the customer service department, nor the appointment centre could give me clarity till end of day on December 17, and I have been chasing them every day since then.
It had tried to email you a credit note for the PS79.99 you spent in mid-October but that email, along with others addressed to you, was for some unknown reason stuck in the outbox of its customer service department. Had you spent over PS100, you could have complained to your credit card company.
The customer service department came up with this initiative to help aid customers with special needs, given their mobility challenges.
The decision was taken in a meeting held by Sheikh Mohammed bin Ahmed al-Nahari, Supervisor General of Customer Service Department at the Office of the Minister of State and Governor of Dhofar, with officials in charge of the customer service departments in the wilayats of the Governorate of Dhofar.
Summary: Customers can now buy and renew their seasonal parking cards of the (A) and (B) categories through RTA's call centre, said Ahmad Hassan Mahboob, Director of the Roads and Transport Authority's customer service department.
We would like to share a recent conversation with a newly licensed nurse who contacted the Customer Service Department.
Dubai Bank won Bronze awards in the Customer Service Department of the Year and Contact Centre of the Year categories.
I spoke to their customer service department and when I asked for stove dimensions and area that it heated I was told to go on the Internet.
Jotun's warehousing and customer service department (CSD) facilities will still be based in its old facility in Solay, Riyadh.

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