Customer Loyalty


Also found in: Acronyms.

Customer Loyalty

The likelihood that a customer will continue to patronize the same businesses. A number of factors may influence customer loyalty, including length of the business relationship, quality of customer service, and prices.
References in periodicals archive ?
The influencing Factors of the report is growth of this market include authorized regulations with respect to the usage of the information, availability of highly reliable products in the market, and increase in operational efficiency of .The study provides information on market trends and development, drivers, capacities, technologies, and on thechanging dynamics of Global Customer Loyalty Software Market .
"We are honored to partner the Clover POS platform, to provide a new level of merchant opportunity by delivering relevant and compelling rewards that will drive higher return customer revenues and a great ROI," said Alan Steinberg, CEO of Encore Incentives, the parent company of the Customer Loyalty Accelerator.
It is considered to be one of the most trusted, unbiased and credible surveys to measure the customer loyalty in the life insurance space.
E-CRM is defined as "an e-business strategy that interacts with their customers to maximize customer satisfaction, to build customer loyalty, and also to attract potential customers to the firm's Web site" (p.
The explained variances of Mb-Adoption, Customer Satisfaction and Customer Loyalty are 47%, 45% and 44% respectively.
Among the various factors that directly or indirectly influence customer loyalty, perceived service quality and customer satisfaction are frequently viewed as key determinants of customer loyalty (Vildova et al., 2015; Seto-Pamies, 2012; Cronin et al., 2000) with a confirmed mediating effect of customer satisfaction in the service quality-customer loyalty relationship (Srivastava & Rai, 2013; Caruana, 2002).
The program will continue to provide industry leading financing options, compelling promotions, and overall value to drive parts and service sales and customer loyalty.
The studies do show that there is a relationship between customer satisfaction and customer loyalty but it is said to be very weak (Skogland & Siguaw, 2004), if it does not include any mediators or moderators.
The two-day event is focused on ideas, concepts and approaches in Customer Loyalty and Rewards, Customer Relationship Management and Customer Experience Management, featuring local and international speakers such as IKEA UAE, Qatar, Egypt and Oman Regional Digital and Content Marketing Manager Mr.
The purpose of this study is to investigate the influence of the traditional market's image dimensions and other dimension which is most dominant to influence toward customer loyalty in Badung
On Friday 10 June 2016, Citigroup filed a case against US telecoms firm AT&T over the use of 'thanks' and 'AT&T thanks' in a customer loyalty programme infringes Citigroup trademark rights.
There are many ways to maintain customer loyalty, but experts say consistent and transparent pricing may be the most important.

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