customer service

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Also found in: Acronyms.

customer service

the marketing and technical functions within a firm, which deal direct with customers. Customer services can involve offering pre-sales services, such as providing advice to customers on their product needs; and AFTER-SALES SERVICES, such as repair and maintenance back-up and the replacement of faulty products or parts. Customer services are an important part of the MARKETING MIX, serving to attract new customers and reinforcing BRAND LOYALTY among existing customers. See GUARANTEE, CUSTOMER SERVICE LEVEL, CALL CENTRE.
References in periodicals archive ?
ICT Development Customer Care Excellence Award -- Emirates Identity Authority
The customer care market was driven by increased competition in the emerging markets, the increasingly complex services and service bundles being offered by CSPs, the strong desire of consumers for instant service, the increasing need of CSPs to offer many new services quickly and the need to reduce customer support costs.
In the extended agreement, CSG([R]) will continue to deliver its Advanced Convergent Platform (ACP) customer care and billing system along with other complementary products and services, including CSG Vantage reporting, Video on Demand (VoD) support, Customer Interaction Tracking and Enhanced Statement Presentation services, over the next five years.
Year in and year out, ClientLogic proves it is a reliable and trusted partner by quickly and seamlessly ramping customer care operations to accommodate our holiday surges.
The customer care outsourcer took home awards at the local, regional, global and community level and helped clients win an impressive 24 J.
Once implemented in 2007, ICOMS will be the single billing and customer care infrastructure supporting over 5 million video, telephony, and broadband customers resulting from the recent ntl and Telewest merger.
These advanced components will enable us to improve the quality of our customer care and optimize the value of each customer interaction.
ClientLogic, a leading global business process outsourcing provider, today announced a partnership with Helio, a new mobile service for young, connected people, to manage all aspects of the Company's customer care.
Convergys will implement a complete satellite PAY-TV Billing and Customer Care solution that supports complex satellite PAY-TV billing, customer care, order provisioning, and Web-self care.
These new capabilities significantly broaden the multi-channel capabilities of ATG's customer care suite, add powerful new reporting and analytics tools, and bring ATG's unique and award-winning personalization and content targeting technology to the customer care agent.
The renewed agreement continues the licensing, maintenance, and support of Convergys' ICOMS convergent voice, video, and data billing and customer care solution for RCN.
Receiving top scores for our pricing model, current product road map, vision, and strategy by Forrester is a great testament to the strength of the differentiated value we bring to our clients," said Clint Streit, Executive Vice President of Global Operations for Convergys' Customer Care business.

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