It should be part of the claim office library in any insurance company or third-party administrator (TPA) branch.
CF&MIC is a sound investment and resource to have as part of every claim office's adjuster reference library.
They promote efficiency by not reinventing the wheel every time a novel case arrives in the claim office.
Now, we have laptops, Mitchell appraisal software, digital cameras, check writers and electronic communication with the claim office. This makes my job a lot easier, because everything is so paperless."
Then he clicks on a single icon, and the computer elecronically sends the files on all the claims he settled that day to the claim office. This includes appraisals, a check register, digital photographs and a total-loss form, if needed.
"I give the customers an instant printed appraisal, a contact person in the claim office and a list of registered auto body shops.
Cigna Group Insurance is offering the Cigna IntegratedCare Virtual Claims Tour on CD-ROM, a product designed for employers who want to take a virtual tour of the disability claim management process without the expense and time needed to travel to a claim office
. The CD-ROM includes video clips, audio clips, three-dimensional pictures of the claims offices, screens that showcase tools used by claims professionals, an interview with a customer who has been through the tour, and claimant success story videos.
We have all heard, "You get only one chance to make a first impression." This is sage advice when assessing the importance of the receptionist's role in today's claim office.
Yet such advice is often unheeded because the receptionist position is often seen as the bottom rung in the claim office. Pay scales likely match this assessment.
However, poor receptionists can wreak havoc in a claim office by upsetting clients, irritating claimants, annoying policyholders, driving the claim staff crazy, and misrouting calls.
Previously, she was branch manager of the National Liability Center and regional workers' compensation claim office
for Gallagher Basset Services.
A detailed view provides claim office
contact information, claim handler, insured information, loss/accident information, and financial/settlement information when applicable.