Citizens' Charter


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Citizens' Charter

an initiative launched by the UK government in 1991 to promote high-quality service delivery in the public services. The Charter sets out the government's view on what citizens should expect to get from public services. Public sector organizations are now encouraged to set public targets for service delivery e.g. that 90% of trains should arrive on time, and to communicate to the public the extent to which these targets are achieved. Those organizations judged by a government committee to have set and achieved targets which bring about significant improvements to services may be awarded a Chartermark. The philosophy behind the Charter is that public services do not experience the market pressures faced by commercial organizations and hence some mechanism like the Citizens' Charter is necessary to ensure responsiveness to consumers. See NEW PUBLIC MANAGEMENT.
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"We need a clear set of Birmingham values and an embedded Birmingham Citizens' Charter, developed by the people of the city, embraced by everyone and promoted across Birmingham.
Meanwhile, accusing the UPA of ignoring the voice of people, Anna Hazare said on Tuesday he will go ahead with his fast and 'jail bharo' agitation from December 27, alleging that a "weak" Citizens' Charter Bill showed that government's intentions were not honest on Lokpal Bill.
Rejecting the Citizens' Charter Bill, Hazare said the people of the country were cheated by the government and he will go ahead with the plans to campaign against the government in the Assembly elections in five poll-bound states.
A discussion in the House over the issue saw the two sides moving closer to a consensus on most points, including the three sticky issues of including the lower bureaucracy, appointing Lokayuktas in states and having a Citizens' Charter, which were a bone of contention in the past.
In a four-page letter, he alleged that the government's behaviour was "not at all right" and asked why Singh changed his stand on Citizens' Charter despite giving a written assurance that it will be part of the Lokpal bill.
"Out of the three issues - inclusion of lower bureaucracy, Citizens' Charter and state Lokayuktas, two of them have not been accepted.
Dikshit was speaking at a function organized at Delhi Secretariat to release Citizens' Charter for BSES consumers.
Dikshit said the release of Citizens' Charter is a step forward in empowerment of consumers, as they will become aware of their rights.
He was speaking after becoming the first force chief to sign a Police Pledge - a citizens' charter which tells the public what they can expect from officers.
"By the Citizens' Charter we can't ignore Mr Borman.
Its aim is to remind customers on London's creaking transport system of the Citizens' Charter, which states that you are entitled to a fare refund if you are delayed by more than 15 minutes.
We argued that we were doing no more than reminding people of their Citizens' Charter rights.

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