Citizens' Charter

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Citizens' Charter

an initiative launched by the UK government in 1991 to promote high-quality service delivery in the public services. The Charter sets out the government's view on what citizens should expect to get from public services. Public sector organizations are now encouraged to set public targets for service delivery e.g. that 90% of trains should arrive on time, and to communicate to the public the extent to which these targets are achieved. Those organizations judged by a government committee to have set and achieved targets which bring about significant improvements to services may be awarded a Chartermark. The philosophy behind the Charter is that public services do not experience the market pressures faced by commercial organizations and hence some mechanism like the Citizens' Charter is necessary to ensure responsiveness to consumers. See NEW PUBLIC MANAGEMENT.
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ARTA said that the citizen's charter of the LTFRB must be 'reengineered taking into consideration the Authority's policy recommendations and must include the documentary requirements and processing time specific to TNVS applications.'
The revised Citizen's Charter must likewise indicate which transactions are considered simple, complex or high technical in accordance with the ARTA Law.
The Citizen's Charter was established in accordance with Government Decree No.
The National Solidarity Programme, which focused on rural development, has been expanded to urban areas with the unveiling of a "Citizen's Charter".
Charpy is looking for a second China winner, having saddled Citizen's Charter to victory in the 2014 Guangsha Handicap over 1,400 metres.
He also promised to bring a citizen's charter that had provisions to punish government officials who did not deliver work within a fixed time- limit.
The bill must have provision for a Citizen's Charter The government now wants to bring a separate bill for Citizen's Charter but no time frame has been announced.
The second condition was the citizen's charter according to which government organisation will have to give the public a time frame to the public in which they will have to complete the work assigned, exceeding which they will be fined or punished.
1991: Citizen's charter promises better services British Prime Minister John Major has launched a citizen's charter to improve public services.
Martin, 55, and members of the Sli Nios Fearr with a background in law and economics drew up a "Citizen's Charter" which sets out its objectives.
In India, the decision to formulate a citizen's charter was taken at the conference of Chief Ministers in May 1997 where it was mooted that the Central and State governments would formulate citizen charters, starting with those sectors that have a large public interface.
The activist, who had gone on his second fast that lasted 13 days at Ramlila Maidan in August on the same issue, has been demanding bringing lower bureaucracy within the ambit of the Lokpal besides provisions for Citizen's Charter and setting up of Lokayuktas under a central law.

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