call centre

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call centre

a location where CUSTOMER SERVICE employees handle customer queries by phone and e-mail.
References in periodicals archive ?
The call centre service representative program is now into its second, full-time run at the Timmins-based institution, and instructor Carole Rondeau says the 10-week certificate program has so far maintained a 100-per cent retention rate.
Ontario's call centre industry is booming, and the demand for qualified agents to work at the centres is on the rise.
The study provides a thorough investigation of the call centre industry in each country.
Executives assessing call centre location in Australia & New Zealand.
A recently released study from Datamonitor noted that Canada's stable economy, a multilingual population, government incentives for call centres and a favorable exchange rate have led many U.
Headquartered in Toronto, a hub of the Canadian call centre market, Xentrax has focused exclusively on software solutions for the Canadian contact centre marketplace for over a decade.
Together we are trying out new approaches for pan-European call centres and we are learning all the time.
Infonet will carry the majority of AOL's call centre traffic across Europe with Infonet's Call Centre service.
Cisco Systems and Wicom Communications today announced the delivery of a pioneering fully IP-based call centre to Finland Post Ltd, Finland's leading conveyor of information, small goods and parcels.