Bosses say these will be recreated at other call centres
The building is claimed to have reduced the very high rates of staff turnover and absenteeism common in most European call centres
(though not, as yet, Asian ones).
These processes led to call centres
becoming large employers in their own right.
The call taker at the bank, or your store card or telecommunications company call centre
may indeed answer in the name of Susan or Mark.
Life on the line: Call centres
are pretty exciting, unless you're actually handling the calls.
Comment: "No call centre
is ever going to experience a steady flow of incoming calls.
The news is another boost for telephone marketing which has seen large numbers of call centres
spring up, particularly in Scotland.
(1996), "Call centre
technology," Credit Management, June, pp.
The awards also highlight call centres
which show a positive environment for staff, with well-thought-out training, feedback and incentives
But while some companies are still lured by the lower cost solution of moving call centre
jobs abroad, others can see the value of UK call centres
- as evidenced by one major high street bank's current TV advertising.
Government and local development officials believe the ICT centre will develop a full range of knowledge-based skills in the community in computer network operations, server maintenance, online municipal solutions and inbound technical call centre
Multimedia recording solutions provider NICE Systems (Nasdaq: NICE) has found that European call centres
are aiming to improve the overall quality of service and customer satisfaction levels.