call centre

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call centre

a location where CUSTOMER SERVICE employees handle customer queries by phone and e-mail.
References in periodicals archive ?
The call centre service representative program is now into its second, full-time run at the Timmins-based institution, and instructor Carole Rondeau says the 10-week certificate program has so far maintained a 100-per cent retention rate.
Ontario's call centre industry is booming, and the demand for qualified agents to work at the centres is on the rise.