call centre

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call centre

a location where CUSTOMER SERVICE employees handle customer queries by phone and e-mail.
References in periodicals archive ?
As a leader in the industry, we consistently strive to develop innovative solutions that help call centers and customers support departments drive down costs while improving their service offerings.
Transera(TM) Communications, a pioneer in on-demand global IP call center software, announced today that Technology Marketing Corporation (TMC(R))'s Customer Inter@ction Solutions(R) magazine (www.
We are beginning to see an increase in the number of call centers that strictly handle inbound calls," said Brian Silverman, President and CEO of Five9.
This is a new technology that can help us communicate to the whole world and build call centers without the usual large upfront capital costs.
All call center directors, vice presidents and executive vice presidents with call center operations should read this report to help position their call centers more effectively in the respective markets.
With Seratel, companies can rapidly deploy a multi-sourced call center that manages customer calls in a global queue and intelligently routes callers to the next available agent at any remote call center, much like a bank teller line, enabling call centers to better utilize resources, lower administration expenses and extend the boundaries of their call center to include outsourcers, branch offices, home agents and knowledge workers.
the leader in on-demand call center solutions, met with President Gloria Macapagal-Arroyo and senior members of her administration on Saturday, October 29, to brief the President on plans to expand Five9's operations in the Philippines by creating hundreds of small-and medium-sized call centers that are expected to generate more than 90,000 jobs over the next 12 months.
Nasdaq:PACT), a leading provider of customer relationship management (CRM), call center, interactive voice response (IVR) services and value-added services (VAS) in China, announced today that its PacificNet Epro ("Epro") subsidiary has acquired a 70% ownership interest in Guangzhou JunFeng Network Technology Co.
By adding a new set of real-time call center management capabilities, "out of the box" functionality for integration with multiple operational data systems, and pre-written, process management applications, the solution helps companies reduce the complexity of managing the call center.
Call centers run the gamut, from those that fill orders for clothing and gift baskets to those that handle insurance claims or field consumer complaints.
Executives at the call centers I visited gave me lower numbers, with one corporate spokesperson saying that the range is between 150 and 300 calls a night and another saying that the average was 250 calls per shift.
Certification a second time underscores the company's ongoing commitment to provide "An Outstanding Customer Service Experience" for consumers contacting these call centers.