call centre

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call centre

a location where CUSTOMER SERVICE employees handle customer queries by phone and e-mail.
References in periodicals archive ?
Call centers run the gamut, from those that fill orders for clothing and gift baskets to those that handle insurance claims or field consumer complaints.
Executives at the call centers I visited gave me lower numbers, with one corporate spokesperson saying that the range is between 150 and 300 calls a night and another saying that the average was 250 calls per shift.