customer relationship management

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customer relationship management (CRM)

a strategic concept which focuses on business competencies, processes and technologies required to effectively service the needs and requirements of a firm's customers. As such CRM embraces key MARKETING activities and related INFORMATION MANAGEMENT in order to keep existing customers and attract new ones. The issue of customer retention has taken on a new imperative in the digital age, with the INTERNET and E-COMMERCE providing customers with greater opportunities to compare prices, switch suppliers etc. CRM recognises that businesses need to use these new technologies more proactively to their own advantage, either by developing IT capabilities in-house or relying on outside IT specialists, to provide call centres, sales force automation, marketing and data analysis and website management.
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8220;Government entities and BFSI organizations in the country were the key revenue contributors in CRM software market in Saudi Arabia in 2014.
Saudi Arabia CRM Software Market to Cross USD146 Million by 2020 Concludes TechSci Research Study
According to Present VARs : "No other CRM software company provides the training and support that is offered at RedHorse.
United States : REDHORSE welcomes new member to CRM team
Just as not all CRM software is the same, neither are the vendors.
Customer relationship management can work for you, but is it?
Pivotal's complete CRM software suite includes a powerful application platform and additional capabilities in analytics, mobile CRM, and partner management.
CDC Software Named One of Top 50 Fastest-Growing Software Companies
The company also offers Web-based CRM software and marketing applications for the tourism industry, CRM4Tourism and D2000.
Professional Staff Management Selects Solutions4ebiz for Managed Hosting Service; Company's Decision Part of Growing Trend to Outsource Management of Vital Business Technology
VANCOUVER, British Columbia -- Pivotal Corporation, a leading Customer Relationship Management (CRM) solution provider and the CRM division of CDC Software, the enterprise software company of CDC Corporation (NASDAQ: CHINA), today announced that Julius Baer Investment Management LLC, a US-registered investment advisor wholly owned by the Julius Baer Group, has selected Pivotal CRM software to better manage relationships with clients and third-party contacts with a single centralized corporate data repository for information.
CDC Software's Pivotal CRM Selected by Asset Manager; Pivotal's CRM Provides Comprehensive Information Data Repository
com, a leading provider of CRM software, today announced that Javelina Software has deployed Soffront's popular CRM software to replace disparate systems and databases.
Javelina Software Deploys Soffront CRM; Soffront Streamlines and Automates Processes, Supports Remote Workers
Salesnet, the leading provider of on-demand CRM software focused on driving sales effectiveness, delivers solutions that empower companies to sell more.
Salesnet Receives Customer Interaction Solutions(R) Magazine's ''CRM Excellence'' Award for 2006; Salesnet Extended Edition Singled Out For Helping Clients Improve CRM
Event-triggered marketing is made possible through the creation of business rules within the Teradata CRM software that are automatically deployed within the data warehouse.
Barclays Bank Implements Teradata CRM for Customer Management; Decision Follows Successful Proof-of-Concept Engagement and Further Grows the Business Value of Barclays' Enterprise Intelligence Environment
The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990--when ISM began the Awards--to be the industry benchmark," said Barton Goldenberg, founder and president of ISM.
ISM Selects Firstwave As Top CRM Software for 2006; Industry-Leading CRM Consulting Firm Includes Firstwave's CRM 2005 Suite in a Group of 15 Applications
Salesnet, the leading provider of on-demand CRM software focused on driving sales effectiveness, proudly announced that RTC, which focuses on uncovering shopper insights to strategically guide retail design efforts, has chosen to implement Salesnet after a comprehensive search for a CRM solution.
It's No Bull: Salesnet Wins Another Customer Over Salesforce.com
The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990 -- when ISM began the Awards -- to be the industry benchmark," said Barton Goldenberg, founder and president of ISM.
Onyx Wins ISM Top 15 Enterprise CRM Vendor Award; Recognized As Industry Leader for 10th Consecutive Year

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