A computer glitch has been blamed for a massive billing error
by Birmingham City Council resulting in 2,600 elderly residents being sent demands by mistake.
Last year, it apologised to a million customers after a direct debit billing error
meant payments were set too low.
But what you should do when so much time has passed is to make sure there hasn't been a billing error
. That means checking to see if you had previously paid, checking with the insurance company about what they paid, and asking for any supporting documentation to confirm the bill is accurate.
"We believe this to be a billing error
and we will be clearing any outstanding balance.
Many times a billing error
occurs when they calculate your catch-up bill.
An employee who notes a billing error
should feel free to report the error to the physician first rather than immediately contacting the government.
Number of billing errors
Time taken to resolve a billing error
For instance, we recently found a billing error
for one company that resulted in a refund of more than $300,000.
to correct a billing error
that affected its rate case and to file a new report on its "unaccounted for water."
We've just discovered that for the past three months we've had a billing error
that caused us thousands of dollars in losses.
Harry Hibbard, vice president of Aquarion Water Co., told selectmen earlier this week that a 20 percent rate hike approved by the state Department of Public Utilities and an adjustment to account for revenue loss due to a billing error
over a three-year period does not reflect an 81 percent increase, an issue that has caused furor in Oxford and prompted state Sen.