The global BPO
market remains fragmented, and is largely dominated by small and medium-sized service providers.
Speaking on the occasion Mr B L Jain, Co-Founder of WBPO Forum said "the external challenge is in the form of opposition from the US politicians and the UK labor unions against shifting of the BPO
operations by local companies to India.
Gartner estimates that North America's BPO
market will grow 3.
This column assesses two emerging trends: 1) the hybrid offshore/onshore delivery model and 2) platform-based BPO
A year ago, BPO
providers and prospective buyers held many discussions, but few deals were signed," said Lisa Stone, research vice president at Gartner.
The difficulties in using BPO
can include abrasiveness and wear on equipment.
contract should be a flexible agreement--one able to withstand the test of time and changing circumstances.
There are three major areas where BPO
in a M&A activity can assist: 1) greater transparency when performing due diligence on operations such as F&A; 2) outsourcers standardize operations and procedures, therefore make it easier to change hands and place a value or expense on the service, as well as make the scope of work more easily identified; and 3) BPO
helps alleviate the most complicated parts of the deal in verification of the operational assets, the human resources and the financial accounting liability.
Reflecting these market conditions, we can expect to see the first stages of the contraction of the India offshore BPO
model during the third and fourth quarters of 2003.
In 2002, the India BPO
industry witnessed its first phase of consolidation, with CustomerAsset being acquired by ICICI OneSource, Spectramind by Wipro, and Warburg Pincus buying the British Airways stake in WNS (formerly known as Speedwing World Network Services).