Even a single percentage point increase in your automation rate
could translate into significant savings."
You don't need to worry about cleaning your list at all unless you're seeking a presort or automation rate
discount, they told us.
After three months of utilization, almost 70 percent of referral/authorization requests from SCCIPA physicians, representing 120,000 HMO members, were handled via the Web-based system, surpassing the less than 40 percent automation rate
achieved with the intranet-based process.
Body shop automation rate
: 16% In-house inventory (line side): 2 hrs.
If a company's containment rate were increased by just 2 percent in a contact center that handles 100,000 calls per day and already has a 40 percent automation rate
, it could save an extra $12,000 per day, assuming a cost per call of six dollars.
The final component of ARC is "Results Guaranteed." BeVocal's speech and performance monitoring expertise enables the company to estimate an application's achievable automation rate
, then utilize the appropriate tools and techniques to ensure clients meet their automation goals.
At the 27.8[cts.] basic automation rate
, it costs $6,950 to mail those 25,000 pieces, for a savings of $1,550--giving half of that to the presorter means you save $775.
MYTH 2: End users have little to gain and a great deal to lose from trying to improve an IVR application that delivers an acceptable automation rate
looking at self-service solutions, you should look at [elements like] the number of calls you receive per month, the automation rate
, and the average queue time."