Automation Rate

Automation Rate

In the U.S. Postal Service, the reduced rate offered on stamps for bulk mail if one fills out recipient information in a way compatible with automated machine processing. The automation rate incentivizes efficiency because machines can sort mail much faster than people.
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Even a single percentage point increase in your automation rate could translate into significant savings."
You don't need to worry about cleaning your list at all unless you're seeking a presort or automation rate discount, they told us.
After three months of utilization, almost 70 percent of referral/authorization requests from SCCIPA physicians, representing 120,000 HMO members, were handled via the Web-based system, surpassing the less than 40 percent automation rate achieved with the intranet-based process.
Body shop automation rate: 16% In-house inventory (line side): 2 hrs.
If a company's containment rate were increased by just 2 percent in a contact center that handles 100,000 calls per day and already has a 40 percent automation rate, it could save an extra $12,000 per day, assuming a cost per call of six dollars.
The final component of ARC is "Results Guaranteed." BeVocal's speech and performance monitoring expertise enables the company to estimate an application's achievable automation rate, then utilize the appropriate tools and techniques to ensure clients meet their automation goals.
At the 27.8[cts.] basic automation rate, it costs $6,950 to mail those 25,000 pieces, for a savings of $1,550--giving half of that to the presorter means you save $775.
MYTH 2: End users have little to gain and a great deal to lose from trying to improve an IVR application that delivers an acceptable automation rate.
looking at self-service solutions, you should look at [elements like] the number of calls you receive per month, the automation rate, and the average queue time."
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