Since 2004, Loway develops complete, reliable and customizable call center software solutions for the
Asterisk PBX.
Used in thousands of call centers worldwide Loway's QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the
Asterisk PBX technology.
It also comes with new visual building blocks that provide an intuitive interface to easily execute SQL queries, send email messages and do more, directly from the Asterisk dialplan, and that way directly extends
Asterisk PBX capability.
QueueMetrics collects data from
Asterisk PBXs and generates analytical reports with over 200 different metrics, covering all the key categories for an effective call center management process: realtime panels, historical reporting system, supervisor page, agent page, wallboards, quality assessment modules and much more.
<p>Also at the show, Digium previewed Asterisk Marketplace, a site where customers can buy applications to expand the use of
Asterisk PBXs. It also announced Asterisk Forge, a site where developers can start, run and maintain Asterisk software projects.
Flexor CTI for Dynamics CRM will initially be available for businesses using snom VoIP phones, including the new snom 820 and
Asterisk PBXs, the company said.
