Answering Service


Also found in: Dictionary.
Related to Answering Service: Telephone answering service

Answering Service

A company that takes phone messages outside business hours. If an office hires an answering service, one who calls that office after hours is automatically forwarded to the answering service. The answering service can take a message, forward to caller to another number, or take whatever action the office/client has requested. This service gives the caller someone "real" on the other end and, ideally, helps ensure prompt attention once the office re-opens.
References in periodicals archive ?
These actions will help City Answering Service achieve high rankings in search engine result lists when people search for business answering services, call center services, and virtual receptionist services they offer.
A Courteous Communications has been selected as the preferred answering service provider for Adventist Health Systems for the Florida Region and surrounding areas, the company said.
On top of making these organizations reachable 24/7, the right answering service can also collect and process donations as well as deliver messages and provide callers with information and answer questions.
Since its founding in 1980, Startel has established a customer base from a range of industries, including contact centers, education, government, healthcare, insurance, telephone answering service and utilities.
Smartphone s are blurring the boundary between work |and home, says a survey by call answering service ALLDAYPA
Naser Al Mazrouei, executive director of Services Centres Operations sector at Emirates ID, said that the communication centre, which functioned round the clock on all days, received calls via automatic answering services in three languages - Arabic, English and Urdu.
An analysis in his practice showed that while the impact on answering service calls was minimal 5 years after launching a website with a symptom checker, the parents who said they used the website brought in $19,000 that year.
In stark contrast to any other 24-hour telephone answering service in the market place, Wrexham-based Moneypenny has taken the decision to open an office in New Zealand and send some of its most experienced PAs to look after calls between 8pm and 8.30am.
But Durham Office Services told me about their special answering service and it seemed the ideal solution.
Q Our lab personnel have concerns about the practice of leaving laboratory results--especially critical ones--with an answering service if the physician cannot be reached.
Out Youth's answering service, (512) 419-]233, and the group's Web site, OutYouth.org, are still up and running.
Later, she made the heroine of Bells Are Ringing an entrepreneur who runs an answering service from her New York apartment.