American Customer Satisfaction Index


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American Customer Satisfaction Index

An economic indicator in the United States. It measures satisfaction with various products in approximately 80,000 consumers a year. It uses econometric modeling to complement the surveys. The Index has been published since 1994 and is based at the University of Michigan.
References in periodicals archive ?
Bryant, 1996, "The American Customer Satisfaction Index: Nature, Purpose, and Findings," Journal of Marketing, 60(4), 7-18.
A customer satisfaction index model for international tourist hotels: Integrating consumption emotions into the American Customer Satisfaction Index. International Journal of Hospitality Management, 35, 133-140.
Foundations of the American customer satisfaction index. Total Quality Management & Business Excellence, 11(7), 869-882.
The American Customer Satisfaction Index rated Sprint as the most improved U.S.
The 2013 American Customer Satisfaction Index reported that veterans ranked VA hospitals among the best in the nation, with equal or better ratings than private hospitals.
The American Customer Satisfaction Index rated Sprint as the most improved company in customer satisfaction, across all 47 industries, during the last five years.
Morgan Chase, scored poorly when it came to providing customer satisfaction, measured by the American Customer Satisfaction Index (ACSI).
Forrest Morgeson Research Director in the American Customer Satisfaction index (ACSI).
The annual American Customer Satisfaction Index found that airlines scored 69 on a 100-point scale, compared with 75 for hotels and 77 for Internet travel agencies.
The American Customer Satisfaction Index (ACSI), an independent benchmark of customer satisfaction, is based on a survey of 70,000 customers about the products and services they use the most.
The American Customer Satisfaction Index reported Tuesday that the index was up 0.3% to 76.7 on a 0-100 scale.
rThe company enlisted the expertise of CFI Group, a global leader in generating customer feedback insights through analytics whose access to the methodology behind the American Customer Satisfaction Index would drive a program that captured actionable insights about current MBFS customers' experiences with the organization and how to put customers first at all key touch points in their experience with the brand.
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