The bad news is there's a very slight but perceptible lag when using the RX300 -- nothing major by any means, but I did notice a sliver of delay when typing or alt-tabbing
All the time that agents spend alt-tabbing
and copying and pasting between applications not only invites error but also introduces unnecessary wait times and has a negative impact on call resolution, customer satisfaction, and agent productivity.
There is rarely any onscreen means for users to take notes, forcing them to alt-tabbing
to Word documents on screen or jotting them a piece of paper: which cannot be readily shared with others, both of which takes them away from the sessions.
We eliminate the frustration of having to ask repetitive questions, perform constant alt-tabbing
between applications and making costly typing errors.