Idle

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Idle

Describing a project or asset that is not being used and therefore is not generating revenue. An idle asset usually has a maintenance cost associated with it. Companies therefore attempt not to have idle assets unless demand drops below a certain level.
References in periodicals archive ?
Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions.
In 2011, we are focusing our efforts on helping call centers create active wait time to reduce shrinkage, and we appreciate ATA for acknowledging our patented technology, which enables companies to deliver personal service to customers more efficiently and effectively than ever before," said Matt McConnell, president and CEO of Knowlagent.
RightTime integrates with automatic call distributors to redistribute wait time intervals so agents can complete off-phone work from a prioritized task list during idle time, transforming this time into active wait.