Abandon Rate

Also found in: Acronyms.

Abandon Rate

The number of phone calls a telemarketer makes that the potential customer or contact hangs up on automatically without listening, expressed as a percentage of total phone calls made. A high abandon rate may indicate the telemarketer is not performing his/her job efficiently.

References in periodicals archive ?

If your abandon rate is a concern, Web analytics enables organizations to track critical processes and identify the exact points that users opt out of the purchase process.

Payment systems: in this case, it's all about the repeat purchase

Abandon rate measures the percentage of posts never responded to or looked at.

Opening doors: what to consider in launching a social care program

-Sweden to abandon rate hikes for the rest of the year

The survey found that 80% of call centres are using more than one service level measurement for voice calls, with 44% tracking three service levels: Average Speed to Answer (ASA), percentage of calls answered in a certain time and Abandon Rate (AR).

70% Of Call Centre Fail To Meet Targets

With the right offer popping up at the right time, the customer is pushed through faster and the abandon rate drops.

Pushing the Carts Through

Their goals, in addition to issuing trouble tickets on fewer than 50% of all calls, include a call abandon rate below 5%, immediate answer on 80% of all calls, and an average call hold time below 15 seconds.

Who ya gonna call? Help from the help desk

The 24/7 TSC has achieved an excellent milestone of call abandon rate at 1.1%.

IDS Next Becomes First Ever Hospitality Technology Provider to Offer Technical Support Through Live Chat

Yet while standard metrics like average speed of answer (ASA), average handle time (AHT), hold time, and abandon rate are still widely accepted, they aren't always relevant beyond phone-based transactions.