9 points to 73, hitting their lowest point in more than a decade after what
ACSI referred to as "several years of pretty high customer satisfaction.
Satisfaction with websites and satisfaction with the overall purchase process can vary,
ACSI noted.
Commenting on the
ACSI deal, Danny Miller, President of York Specialized Loss Adjusting (York SLA), said, "This acquisition builds upon and enhances our presence and reputation in both the London Market and Energy Sector and expands our service offerings.
Customer satisfaction with New York Life tops the large companies:
ACSI pegs the company's score at 80 -- unchanged for the third consecutive year.
based Supervalu seems to struggle as other food retailers have become more competitive on price, the
ACSI report notes.
Students will be encouraged to focus on various aspects of
ACSI's business such as market surveys and focus groups, creating reports that have academic value to the students and practical value to
ACSI.
But because of the size of the food industry, the higher proportion of gainers is not enough to offset the
ACSI decline in food, according to the report.
One disturbing note in the
ACSI analysis: "As more dissatisfied car owners are leaving Detroit in favor of the more satisfying foreign competition, the net effect is higher overall customer satisfaction for the industry as a whole.
The Telecommunications Act of 1996 opened the door to competition in local phone service, and
ACSI has stepped forward to offer a reliable, secure, speedy, responsive and affordable local network that interfaces flawlessly with other carriers' systems.
Small banks--stable at an
ACSI score of 79--continue to outclass large banks and capture market share because of it.
An overall
ACSI score is produced each quarter and functions as a national economic indicator reflecting consumer perceptions of the quality of products and services available in the United States.
Among 47
ACSI industries, only two score higher--televisions & video players/recorders at 86 and credit unions at 87.
