ombudsman

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ombudsman

a UK body which is responsible for settling disputes between suppliers of goods and services and their customers, and public agencies and their clients. For example, the Insurance Ombudsman handles disputes between insurance companies and policyholders. The scheme is voluntary and not all insurers are members. By contrast, the Building Societies Ombudsman is a statutory scheme and all building societies are members. The Revenue Adjudicator considers complaints about delays, errors or discourtesy by INLAND REVENUE staff. In most cases Ombudsmen have powers to award compensation to injured parties.
References in periodicals archive ?
These initiatives include among others, closer engagement with accounting officers to deepen understanding of the process of complaint and resolution, the appointment of desk officers at senior level for greater accountability in government ministries and submission of monthly case updates by ministries to the Ombudsman,' said the assistant minister.
A decision of the Office of the Ombudsman in administrative cases shall be executed as a matter of course.
So kung gugustuhin po ay siguradong nagawa na rin siguro, nakita na po siguro iyan ng Ombudsman, kung ano ang mga bank accounts ni Presidente Duterte (So if the Ombudsman wanted to do open the President's bank accounts, they could have done so," he added.
This, despite Article XI, Section 13(3) of the 1987 Constitution that provides that the ombudsman shall have the power to "direct the officer concerned to take appropriate action against a public official or employee at fault, and recommended his removal, suspension, demotion, fine, censure, or prosecution, and ensure compliance therewith.
He said that the government will provide every possible help to Ombudsman, particularly, with regard to expansion of services of the Ombudsman to other districts of the Sindh.
the company accepts it cannot resolve your issue and will allow you to take your case early to the ombudsman.
Al-Mwda also highlighted during the meeting, that the Ombudsman was the first of its kind in the region, and continuously works on benefiting from the international experiences and expertise in the field of the Ombudsman's competence at the world's level.
The Commission was recently found at fault by the ombudsman on its restrictive linguistic policy for public consultation but the Commission refused to budge and the ombudsman was forced to close the case, noting that the principle of multilingualism was not being respected.
The ombudsman concept came into existence in 1809 with the introduction of the so-called "justitie ombudsman" in Sweden (Ebert 1968), and spread world-wide in the 1960s.
The Ombudsman said 17 commissions were created in 2011 to check activities of the Ombudsman during 7 months.
The ombudsman received 20 complaints about benefits and tax, 14 concerning environmental services and eight over adult care services.
The expectation is that the ombudsman will assist franchisors and franchisees to resolve their disputes to their mutual satisfaction and avoid costly and time-consuming litigation with minimum disruption to the franchise system.