Qualifications: Ron is one of Oscott Air's most qualified service engineers
The expansion of the field service team, including the addition of National Service Manager Chip Hayward and two service engineers
, is evidence of Zwick USA's commitment to keeping customers operational and providing high caliber support, according to Bill Becker Managing Director of Zwick USA.
The handheld option may prove particularly important in supporting field service engineers
based in city centers.
Similarly, for ultrasound all systems service and performance, Philips leadership was confirmed in 15 factors, including top marks in the areas of service engineer
performance, emergency response, satisfaction with service and manufacturer, help desk telephone support and remote dial-in diagnostic support.
On behalf of our entire corps of service engineers
, I am very proud of the results shown in the IMV study", says Bill Yaeger, Vice President - Global Customer Service at Elekta.
The results indicate that Siemens customer service engineers
are consistently ranked the best in the industry.
ELGA Process Water, a Veolia Water Solutions & Technologies Company, has equipped all its service engineers
with tablet PCs as part of its new AQUAConnect intelligent service management system.
The team includes Graham Fox, service manager; Victoria Douglas, service co-ordinator; David Ross, senior service engineer
(mechanical); Gareth Powell, PLC Engineer; David Coulton, service engineer
; David Kipling, service engineer
; David Mills, apprentice PLC engineer, Dave Mackay and Phil Howell, service technicians.
Mr Mandell is a service engineer
with the Huddersfield Road firm.
At the one year interval, a Parker service engineer
visited their plant to check their condition.