Highlights from this analysis have been presented at the recent SSPA Best Practices Conference and will be included in upcoming sessions at the premiere of DCI's Self Service Conference in Boston in early June.
ABG is also co-producing and chairing DCI's Self Service Conference in June 2005, and has been selected by SSPA to deliver its customer self service training program.
Password Self Service deploys easily and quickly, typically in only a few hours.
Profile Enforcement: Helps IT organizations verify that employees are subscribing and configuring accounts with BindView Password Self Service Profile Configuration and prompts users to configure profiles at log-in
There is a multi-billion dollar call center labor market that is largely untapped because of the limitations of conventional self service systems," said David Shrigley, General Partner of Sevin Rosen Funds.
The enterprise call center market is looking for voice self service solutions that can push the automation envelope while simultaneously increasing customer satisfaction," commented Elliot Swan, Managing Director of TD Capital Ventures.
Unveil Conversation Manager is a voice self service solution that addresses the most acute problem in today's call center market - balancing the quality of customer service and the need to reduce costs.
Despite high interest in self service, conventional approaches continue to force call centers to choose between reducing costs and improving service quality," said Kirk Strawser, global and Americas CRM leader at Cap Gemini Ernst & Young.
The agreement combines CGE&Y's deep experience in call center consulting and technology integration with Unveil's award-winning self service solutions.
This partnership offers a solution to the market that helps enterprises rethink their self service strategy by seamlessly integrating speech with their live agents.
Disc Makers, the nation's leading independent media manufacturer, becomes the first company in the industry to make DVD duplication available online through its interactive DVD Self Service Web site.
Following up on the overwhelming success of our CD Self Service program, the time was right to roll out the DVD version to accommodate our growing film, video and DVD market," explains Tony van Veen, Vice President of Sales and Marketing for Disc Makers.