ombudsman


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ombudsman

a UK body which is responsible for settling disputes between suppliers of goods and services and their customers, and public agencies and their clients. For example, the Insurance Ombudsman handles disputes between insurance companies and policyholders. The scheme is voluntary and not all insurers are members. By contrast, the Building Societies Ombudsman is a statutory scheme and all building societies are members. The Revenue Adjudicator considers complaints about delays, errors or discourtesy by INLAND REVENUE staff. In most cases Ombudsmen have powers to award compensation to injured parties.
References in periodicals archive ?
The Ombudsman is concerned about backlog and has come up with initiatives towards eradicating it.
A decision of the Office of the Ombudsman in administrative cases shall be executed as a matter of course.
So kung gugustuhin po ay siguradong nagawa na rin siguro, nakita na po siguro iyan ng Ombudsman, kung ano ang mga bank accounts ni Presidente Duterte (So if the Ombudsman wanted to do open the President's bank accounts, they could have done so," he added.
He added that "it is not within the power of the Ombudsman to discipline, much more to remove any member of the House of Representatives.
He said the Federal Insurance Ombudsman is trying to get the cooperation of banking insurance on board.
Talking to the Sindh Ombudsman, the Sindh Governor appreciated the efforts of the office of the Ombudsman in dispensation of justice to the people and help them get their problems resolved.
Hasanov also stressed that in the future the bank ombudsman will consider financial disputes worth over $2,000.
Hasanov said that in the future the bank ombudsman will consider financial disputes worth over USD2,000.
MP Kalthoum Badreddine said there is no direct relationship between the ombudsman and parliamentarians.
Many people suggested that having a bad experience with one ombudsman scheme meant they were less likely to use any ombudsman.
Under the law, Federal Ombudsman has to decide over the complaints of citizens within two months.
How will an ombudsman scheme deal with a complaint?