internal customer

internal customer

a division or department of a vertically integrated firm (see VERTICAL INTEGRATION) which acts as a BUYER for raw materials, components or services supplied by other divisions or departments of the firm. The TRANSFER PRICE at which materials, components or services are ‘bought’ from internal suppliers by internal customers needs to be considered by managers; and the QUALITY standards of these items needsto be agreed. See TOTAL QUALITY MANAGEMENT.
References in periodicals archive ?
Internal customer orientation (ICO) is defined as a mindset in which internal providers of services treat current or potential users of those services as customers with whom transactional and relational exchange is sustained through behavioral or attitudinal exhibition of marketing philosophies, theories, and practices (Kilburn, 2006).
Synopsis: Measuring internal customer service is driving positive results in one of the world's biggest medical equipment companies.
Is this internal customer feedback treated the same way that any external customer feedback would be handled in your customer relationship management program?
This mandatory internal customer satisfaction reporting system put real teeth into the accountability of internal customer/supplier relationships.
This allows the CI unit to evaluate the cost-benefit ratio of each task, as well as to determine whether any particular internal customer has over-used this resource.
This alone can reduce the time required to actually roll out a course by 50 percent, and is an enormous improvement in service to the internal customer.
The "they" is the reason why we cannot give good internal customer service.
This information was used to summarize performance in each area for respondents with high levels of internal service quality, from both an internal supplier and internal customer perspective.
Though virtually all managers can articulate the importance of customer service for external customers, substantially fewer managers can speak to the importance of internal customer service.
An internal customer is a person at the next stage in the process of care delivery.
IT organizations are taking an 'adopt and go' strategy to satisfy internal customer IT consumerization and democratization requirements," Mr.
employees) such that overall job assessments of satisfaction and embeddedness, both on-the-job and off-the-job embeddedness are positively impacted, while internal customer intentions to turnover are decreased (Figure 1).

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