Although call centers are very well managed, idle time
cannot be completely avoided, but it can be better utilized.
Because RightTime delivers activities to agent desktops during idle time
, AHMSI keeps every agent up-to-date without taking them off the phones," said Matt McConnell, president and CEO of Knowlagent.
Thus, daily monitoring of the prompt turnover of grain-wagon cars and the prevention of idle vehicle idle times
for reasons dependent on Russian Railways were established.
The idle time
of the VM does not measured in VM placement algorithms.
To demonstrate just how immense, let's compare two machines over a five year period--one with 50 percent idle time
(Machine A), one with 25 percent idle time
This variation is linked with the idle time
presented in figure 2 (a) and the speed illustrated in figure 3 (b), because the taxi is not covering any distance when its speed is almost zero (eg.
Dynamically deliver coaching, training, back office, communications, and other off-phone activities during idle time
ATLANTA -- Intradiem, the leading provider of intraday management solutions, announces the ability for contact center agents to complete back office tasks during idle time
using its technology.
Director Carl Stott said: "Initially, we had the hardware fitted to 12 coaches and after the first 12 months we saved about PS22,000 on fuel by reducing idle time
by one hour per coach per day.
We found that we can significantly impact several key call center metrics by deploying off-phone work during idle time
while improving the agent experience," says Matt McConnell, Knowlagent CEO.
It is now department policy to minimize idle time
on all vehicles to the minimum required to safely and efficiently perform the required duties.
In the series, a white paper, bylined article or webinar will be published regularly to help call centers become more effective and efficient by turning idle time
into "active wait time.