grievance procedure


Also found in: Legal.

grievance procedure

a set of rules stipulating the procedures to be followed when an employee has a complaint arising out of his or her employment. Usually they require that the complaint be formally submitted in writing, that the employee and the immediate manager attempt to resolve the problem and that, failing that, the issue be dealt with by higher levels of management. In some cases the grievance procedure forms part of the PROCEDURAL AGREEMENT governing COLLECTIVE BARGAINING. Most, but not all, UK organizations operate a formal grievance procedure; it is a statutory requirement, however, that all employees other than those in small firms be notified, in the documentation setting out their CONTRACT OF EMPLOYMENT, as to what steps they can take if they have a grievance. Employees have a right to be accompanied by a fellow employee or trade union representative at a grievance hearing. See DISPUTES PROCEDURE.