customer service level


Also found in: Acronyms.

customer service level

a measure of the ability of an organization to provide a product with no waiting on the customer's part.
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He added : "Microsoft Dynamics CRM reporting functionality has made it easy to monitor performance across all teams and really drive our customer service levels.
A study of 300 call centres around the world, including 59 in the UK, found that customer service levels had fallen "significantly".

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