customer satisfaction


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customer satisfaction

the fulfilment of customers' requirements or needs.
References in periodicals archive ?
The Cisco Channel Customer Satisfaction Excellence assessment was based upon the customer satisfaction results captured in the Cisco Partner Access Online tool, the company said in a statement.
Customer satisfaction measures of payback on data protection service levels can be subjective, yet useful for setting IT-investment priorities and making trade-off decisions.
The purpose of this article is to review the business literature on services marketing that is directly relevant to the achievement of service quality and customer satisfaction in the delivery of rehabilitation services.

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