critical incident technique


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critical incident technique

an examination of a series of important incidents in an employee's work performance so as to isolate the factors which determine effectiveness. Usually the employees will be asked to suggest these critical incidents themselves and to indicate what influenced their effectiveness, or lack of it, in each case. This method can be used in PERFORMANCE APPRAISAL, especially when a key objective is improving work performance. Its benefits are that it encourages individuals to consider their own performance, and in so far as they propose the issues to be considered it can make appraisal a fairly open and nonthreatening process.
References in periodicals archive ?
The critical incident technique consists of a set of procedures for collecting information that allow participants to 'tell the story' (what) and then generate details by posing probing 'when', 'where' and 'why' questions.
Data were gathered using the critical incident technique, a qualitative technique for collecting observations of human behavior (Flanagan, 1954; Schluter, Seaton, & Chaboyer, 2008).
Using the critical incident technique to understand critical aspects of the minor league spectator's experience.
Based on the Critical Incident Technique of Flanagan and the 'content analyses', a total of 28 critical incidents were defined as technical obstacles, and 17 were related to social obstacles.
Critical incident technique and explicitation interviewing in studies of information behavior.
In the investigation of factors that helped and hindered workers who self-defined as doing well within the context of changing life and/or work circumstances, we used the enhanced critical incident technique (ECIT; Butterfield, Borgen, Amundson, & Maglio, 2005; Butterfield, Borgen, Maglio, & Amundson, 2009), which is based on a robust, well-developed qualitative research method--the critical incident technique (CIT) approach developed by Flanagan (1954).
The critical incident technique was used to examine how counselors' religion and spirituality help and hinder counselor empathy toward clients.
Analysis of the interviews using Critical Incident Technique identified 301 incidents of which 131 facilitated and 170 hindered sexual self-esteem.
Flanagan J 1954 The critical incident technique Psychological Bulletin 51 (4) 327-58
The critical incident technique was introduced by Flanagan to investigate military aircraft training incidents (4).
In a manner similar to critical incident technique, each product attribute is then categorized as an attractive, must-be, one dimensional, indifferent, reverse, or questionable/skeptical quality element.
The critical incident technique involves posing an artificial but realistic situation and then having the person describe how he or she would handle it.

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