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Related to communication: Communication skills


the exchange of information in an ORGANIZATION. For organizations to work effectively, it is vital that information be communicated to those who need it. For example, the pay department would not be able to function properly if it were not notified of employees' hours of work. In this sense organizations can be conceived of as systems for exchanging information. Withholding information, i.e. failure to communicate, can be an effective means of exerting power over others in the organization. If a manager is not fully aware of what is going on in the organization he or she may be unable to influence decisions or events.

Often the effective transmission of information is impeded. As a piece of information is passed from top to bottom of an organization it may be modified by the misinterpretation or bias of each individual involved, so that by the time the information reaches its final destination it has a very different content. Effective communication can also be time-consuming, and hence arduous to perform. However, the effort can be worthwhile since those employees who feel they are not fully informed about matters relevant to their job may become demotivated and dissatisfied. As a result performance suffers. There is also evidence that individuals are more likely to respect bosses who they feel keep them informed. In addition to these ‘behavioural’ aspects of communication the process or ‘technology’ of internal and external communication has changed dramatically in the last decade. For example, conventional telephone systems (based on fixed-wired handsets) have been increasingly augmented by the cordless (mobile) telephone and accessories such as VOICE MESSAGING. Moreover, many businesses have integrated their PC (personal computer) networks and telecommunications to take advantage of value-added network services such as ELECTRONIC MAIL, VIDEO CONFERENCING and ELECTRONIC DATA INTERCHANGE. These developments, while enhancing the immediacy and effectiveness of communications, have also facilitated flexibility and mobility, allowing staff to reduce their dependency on being physically present at an office in order to conduct business. See CONSULTATION, EMPLOYEE INVOLVEMENT, EMPLOYEE PARTICIPATION, INDUSTRIAL DEMOCRACY, COMMUNITY CHARTER OF FUNDAMENTAL SOCIAL RIGHTS, DISCLOSURE OF INFORMATION, INFORMATION MANAGEMENT, INFORMATION HIGHWAY, BUSINESS PROCESS RE-ENGINEERING.

References in periodicals archive ?
The more subtle, pervasive and debilitating communication problems, we believe, stem from the fact that organizations inadvertently rely on simplistic and inadequate ideas of how communication works.
Saskatchewan Centennial 2005 and Brown Communication
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Given Pace University's prime location in the nation's largest media market, communication organizations are constantly looking for student labor.
Communication is the prime reason for the technological evolution of the world today, which continues to emerge in many different forms.
The daily reality level is true messaging overload from paper, electronic, and hybrid communication tools.
Merely hearing what another says prevents officers from contributing to the communication process and causes misunderstandings, mistakes, frustration, and less successful conflict resolution.
government's missteps after Hurricane Katrina, but also from the positive experiences of companies that implemented crisis communication plans throughout 2005.
This research study focused on the personality types of business communication students (BCSs) and their preferences for particular various business communication topics.
Sphere's products enhance CXtec's networking product portfolio by providing a flexible IP-based unified communications solution that operates across multi-vendor networks and that adapts well to each customer's unique business needs.
The good news is that communication measurement is more widely recognized as a standard global practice in public relations and communication.

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