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Related to communication: Communication skills


the exchange of information in an ORGANIZATION. For organizations to work effectively, it is vital that information be communicated to those who need it. For example, the pay department would not be able to function properly if it were not notified of employees' hours of work. In this sense organizations can be conceived of as systems for exchanging information. Withholding information, i.e. failure to communicate, can be an effective means of exerting power over others in the organization. If a manager is not fully aware of what is going on in the organization he or she may be unable to influence decisions or events.

Often the effective transmission of information is impeded. As a piece of information is passed from top to bottom of an organization it may be modified by the misinterpretation or bias of each individual involved, so that by the time the information reaches its final destination it has a very different content. Effective communication can also be time-consuming, and hence arduous to perform. However, the effort can be worthwhile since those employees who feel they are not fully informed about matters relevant to their job may become demotivated and dissatisfied. As a result performance suffers. There is also evidence that individuals are more likely to respect bosses who they feel keep them informed. In addition to these ‘behavioural’ aspects of communication the process or ‘technology’ of internal and external communication has changed dramatically in the last decade. For example, conventional telephone systems (based on fixed-wired handsets) have been increasingly augmented by the cordless (mobile) telephone and accessories such as VOICE MESSAGING. Moreover, many businesses have integrated their PC (personal computer) networks and telecommunications to take advantage of value-added network services such as ELECTRONIC MAIL, VIDEO CONFERENCING and ELECTRONIC DATA INTERCHANGE. These developments, while enhancing the immediacy and effectiveness of communications, have also facilitated flexibility and mobility, allowing staff to reduce their dependency on being physically present at an office in order to conduct business. See CONSULTATION, EMPLOYEE INVOLVEMENT, EMPLOYEE PARTICIPATION, INDUSTRIAL DEMOCRACY, COMMUNITY CHARTER OF FUNDAMENTAL SOCIAL RIGHTS, DISCLOSURE OF INFORMATION, INFORMATION MANAGEMENT, INFORMATION HIGHWAY, BUSINESS PROCESS RE-ENGINEERING.

References in classic literature ?
But up to the present moment no direct communication has been established with her.
Nevertheless, I am bound to add that some practical geniuses have attempted to establish actual communication with her.
Once or twice lately I have had it reported to me that communications from the other side to Mr.
Washington has certainly shown signs of mistrust lately," he remarked, "but if communications from them are ever tampered with, it is more likely to be on their side than ours.
As to personal communication: it seems that there was personal communication between him and your mother.
My mother, let me remind you,' said Clennam, 'was first brought into communication with him in the unlucky course of business.
The difference between a direct importation from abroad, and an indirect importation through the channel of a neighboring State, in small parcels, according to time and opportunity, with the additional facilities of inland communication, must be palpable to every man of discernment.
I never held any communication with either of them.
An electric thread puts it in communication with the screw, and the needle indicates the real speed.
Darcy has not authorised me to make his communication public.
But how can we do all this, my friend, without letting my father know we were in communication with each other?
The wisest course we can now follow is to open communications at once with the executors of the deceased gentleman; addressing them through the medium of the admiral's legal adviser, in the first instance.

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