call centre

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call centre

a location where CUSTOMER SERVICE employees handle customer queries by phone and e-mail.
References in periodicals archive ?
The stress of many call center jobs leaves employees prone to accidents, workplace injuries and musculoskeletal and psychiatric disabilities, which ultimately lead to more absences and disability claims, Leopold said.
I even went to one call center that The New York Times columnist Thomas Friedman had visited and glowed about.
PBXtra Call Center is also available with HUD[R] Agent, a universal contact management application that provides agent presence management, whether that agent is in the office or telecommuting.
SoundBite was among six vendors selected by editors at Call Center Magazine as having the best "new and improved technology" to enhance call center management.
com's call center initiative that resulted in that company's recent Winter '07 product announcements in this area.
Despite the rapid advancements in technology in today's call center environment, it's still the human resources that drive call center--and enterprisewide--success.
The geographic proximity, favorable labor costs, and large talent pool of Spanish as well as English-speaking agents has made this part of the world one of the fastest growing markets for nearshore outsourcing of call center operations for North American companies.
Of the 15 veterans that participated in the training, 12 are moving to call center agent positions and three will become call center supervisors.
The call center presently offers outsourced services to businesses in the United Kingdom and the United States, and is currently focused on outbound communications selling products such as vacation timeshare packages and mobile phones.