Answering Service

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Answering Service

A company that takes phone messages outside business hours. If an office hires an answering service, one who calls that office after hours is automatically forwarded to the answering service. The answering service can take a message, forward to caller to another number, or take whatever action the office/client has requested. This service gives the caller someone "real" on the other end and, ideally, helps ensure prompt attention once the office re-opens.
References in periodicals archive ?
Many people are under the false impression those who answer the phones for medical answering services have medical training and can answer questions.
Virtual receptionists and call answering services help businesses to field calls, take enquiries and, crucially, let their customers and clients know that they are still contactable throughout the late summer period.
is based on Tampa, FL and provides answering services, virtual receptionist and call center solutions to customers internationally.
For patients with life-threatening emergencies, as with all other answering services, the caller is instructed to hang up and call 911 directly.
I'm a fool for switchboards,'' says Bob, who has gathered a small, barely functioning collection from answering services that modernized.
However, the answering service is paid to take messages politely and transmit them to the office staff in a timely manner.
Many customers are choosing to extend their call centers to handle call management and after hours answering services for other organizations," said Chris Heim, CEO of Amcom Software.
Sound Telecom is a major provider of round-the-clock Telephone Answering Services, Call Center Solutions and Cloud-based Business Communication Systems, since 1986.
Vince McGlone, PatientCalls' Director and HIPAA Compliancy Officer explains, "HIPAA compliancy cannot be taken lightly when considering medical answering services like us electronically store and transmit patient information (ePHI) all day, every day.
com)-- AnswerFirst Communications, an international telephone answering service and customer service solutions company specializing in answering & messaging services, inbound email processing, virtual receptionist and call center solutions, announced this week that one of their Business Development Coordinators, Teri Erickson, participated in the Muscular Dystrophy Association Annual Lock-Up Event in Tampa, FL.
Another alternative the industry is considering is using answering services to take and place messages for customers.
American Mediconnect, is a telephone answering service ("TAS") primarily focused in the provision of traditional answering services to hospitals, physicians, medical group practices and other healthcare providers.