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Answering Service

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Answering Service
A company that takes phone messages outside business hours. If an office hires an answering service, one who calls that office after hours is automatically forwarded to the answering service. The answering service can take a message, forward to caller to another number, or take whatever action the office/client has requested. This service gives the caller someone "real" on the other end and, ideally, helps ensure prompt attention once the office re-opens.


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An answering service is only as good as its customer service representatives When you hire an answering service, the service staff is directly responsible for communicating with your customers and can have a significant impact on your business reputation and customer satisfaction An answering service is only as good as its customer service representatives.
The integral role-played by the telephone as a business communication tool accounts for the growing importance of answering service businesses.
 
 
 
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