Answering Service


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Related to Answering Service: Telephone answering service

Answering Service

A company that takes phone messages outside business hours. If an office hires an answering service, one who calls that office after hours is automatically forwarded to the answering service. The answering service can take a message, forward to caller to another number, or take whatever action the office/client has requested. This service gives the caller someone "real" on the other end and, ideally, helps ensure prompt attention once the office re-opens.
References in periodicals archive ?
A Courteous Communications has been selected as the preferred answering service provider for Adventist Health Systems for the Florida Region and surrounding areas, the company said.
Anserve is a family-owned business with over 40 years of experience providing phone answering services to businesses of all types and sizes.
On top of making these organizations reachable 24/7, the right answering service can also collect and process donations as well as deliver messages and provide callers with information and answer questions.
An analysis in his practice showed that while the impact on answering service calls was minimal 5 years after launching a website with a symptom checker, the parents who said they used the website brought in $19,000 that year.
In stark contrast to any other 24-hour telephone answering service in the market place, Wrexham-based Moneypenny has taken the decision to open an office in New Zealand and send some of its most experienced PAs to look after calls between 8pm and 8.
But Durham Office Services told me about their special answering service and it seemed the ideal solution.
In this case, the basic HIPAA question is whether the answering service is a covered entity with which the lab needs a business-associates contract to protect patient information--and whether leaving these results with the service would constitute a breach of privacy.
First, she's in business, too--her laundry service is different only in its details from the answering service in Bells Are Ringing.
A patient would call the answering service and the operator could get a standard amount of medical information, including the patient's name, phone number and medical condition.
A call to the group's telephone number in Washington, DC is answered by an answering service.
All clinical after-hours calls should be forwarded to the on-call physician, and no triage decisions should be made by the answering service or the patient, who may erroneously and dangerously delay medical care.
If a customer, or member, reports a problem and indicates that the condition is an emergency the answering service then contacts a company supervisor, who is on call 24/7.