All I want to say to my son is "please phone home and tell me why my mobile won't work - you can
reverse the charges".
"If I could get a message to him, it would be take care and give me a call - you can
reverse the charges."
I approached their branch to resolve the issue and accordingly
reverse the charges. The collections department agreed to rectify the issue if I settled the loan in full.
And, yes, we will allow you to
reverse the charges.
I did try and
reverse the charges on a couple of occasions, but he refused."
Stacey Bennett, 12, from Yarmouth had to call 999 for firefighters and coastguards to rescue them after an Orange operator refused to
reverse the charges on a call home.
I would like to extend my sincere thanks to Gulf News, as after the newspaper's intervention, CBI agreed to
reverse the charges.