Malay Mail was made to understand that Pos Malaysia's internal investigation team is looking into a serious non-compliance of the standard operating procedure.
Subsequent to that, the furious female complainant was believed to have visited several Pos Laju centres in south Johor over the past few days, demanding an explanation for the racial slur.
After locating the centre, the complainant posted on social media a video and photograph of the derogatory slur, accusing a Pos Laju employee of racial insensitivity.