call centre

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call centre

a location where CUSTOMER SERVICE employees handle customer queries by phone and e-mail.
References in periodicals archive ?
Iowa Prison Industries seeks proposals for the supply of a VoIP call center solution to be staffed as follows:
Current VoIP call center customers are getting the benefits of using hosted services including saving money on the upkeep, management, and replacement of an on-site telephone system.
Customer Interaction Solutions magazine recognizes that speech technology is now a key differentiator for call centers (after all, we have been covering call center technology for nearly three decades, and have witnessed me progression from primitive auto-dialers and recording systems to full CTI integration, to IP PBXs with remote VoIP call center agents).
If you're running a growing small business and you're thinking about setting up your own in-house VoIP call center to better serve your customers, gain new efficiencies and improve the bottom line, you should definitely consider the SaaS model to meet your call center software needs.