up-selling

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up-selling

persuading an existing customer to buy a more valuable product from the firm's portfolio.
References in periodicals archive ?
This is known as upselling and the RSPH estimates that the average customer consumes an additional 17,500 calories per year by agreeing to these offers.
The research reveals that young people are particularly susceptible to promotional techniques such as upselling.
Young people aged 18-24 are the most likely to experience upselling, consuming an extra 750 calories a week that could potentially lead them to put on 5kg of extra weight in a year.
TSA Solutions is a worldwide leader in hotel upselling solutions.
While the concept of upselling is rife with psychological subtlety, there are simple ways to approach it.
Through successful cross-selling and upselling, the contact center is helping to drive revenue.
Implement a CRM application that integrates the product lines to enable the sharing of common customer information, offer an integrated service capability, provide cross-selling and upselling, and take back recently lost market share from the competition.
The reach and scope of upselling and cross-selling have expanded.
Not only does upselling help agents earn incremental commission revenue, but also it increases the expertise of the agents by offering value-added services for their customers.
The Royal Society for Public Health says it is not being helped by the marketing ploy in shops, cafes and restaurants known as upselling.
Upselling, says the report, is the act of persuading a customer to buy something additional or more expensive.
The Odysii upselling platform was being marketed by Gilbarco and Odysii as Impulse, a consumer-centric messaging platform that integrates to the POS.