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Tier 1 and Tier 2

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Tier 1 and Tier 2
Descriptions of the capital adequacy of banks. Tier 1 refers to core capital while Tier 2 refers to items such as undisclosed resources.


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This presentation will detail specific ISP call handling processes at Tier 1 and Tier 2 before and after this new QoS testing; showing the resulting 65% reduction in call handling time, the 30% reduction in escalations from Tier 1 to Tier 2, and the resulting cost reduction for a volume call center.
 
 
 
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