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Telephone Banking

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Telephone Banking
Banking services offered over the telephone. Telephone banking often includes access to one's checking and savings accounts and the ability to view balances, make transfers and so forth. Generally, one must state one's social security number, answer a security question or provide some other information in order to verify that one is really the account holder. Many banks (though not all) offer telephone banking without any additional fees. See also: Online banking.


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IVR systems that the typical person deals with on a regular basis are telephone banking, tele-voting and credit card transactions.
However, telephone banking does not answer to the problem of some clients that are busy but are still willing to apply for credit cards.
Sue Thomas, telephone banking adviser at the Bridgend contact centre, said: "I had a variety of jobs before joining Lloyds TSB but, as a mum, I wanted to work hours that suit me at a good rate of pay.
 
 
 
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