Soft Side

An informal term for customer care and relationship management issues that a company faces in trying to remain in business. It contrasts with the hard side, which refers to financial and operational issues.

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Hard Side

References in classic literature ?

Nay," quoth Will Scarlet, laughing, "so far as that goeth, I know of a certain friar that, couldst thou but get on the soft side of him, would do thy business even though Pope Joan herself stood forth to ban him.

I will seek this same Friar of Fountain Abbey tomorrow day, and I warrant I will get upon the soft side of him, even if I have to drub one soft.

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On each soft side --coincident with the parted swell, that but once leaving him, then flowed so wide away --on each bright side, the whale shed off enticings.

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You won't show the soft side of your character, and if a fellow gets a peep at it by accident and can't help showing that he likes it, you treat him as Mrs.

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His Opposite Number worked at it like a mule--a bewildered mule, beaten from behind, coaxed from in front, and propped on either soft side by Lord Lundie of the compressed mouth and the searing tongue.

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Treasury's $26 B 3-year sale was on the soft side, as was suspected, but not bad considering.

Treasury's $26 B 3-year sale was on the soft side, as was suspected

Celebrating the last day of Women's Month in Malacanang, the usually tough-talking President Rodrigo Duterte showed his soft side as he paid tribute to his mother, Soledad Roa-Duterte.

Duterte shows soft side: I wish my mother saw me as President

Won the French Guineas on soft side of good and should have won at Ascot on soft.

THE WORD

12 Check out this PS3m Edgbaston home with a huge cellar 14Classic cake recipes inspired by Bake Off 16Paul Cole takes to the roads of Brittany in a motorhome 18Barbara Hodgson discovers the soft side to Scotland's 'Granite City' 19David Jelly spends a week in an amazing English Heritage home 20Alex Hibbert takes a daredevil break in the French Alps 22Kathryn Beeson leaves her car at home to experience the attractions of Carlisle.

INSIDE

10 ml in indelible white and have a soft side,cryovials with capacity of 3 ml capped polypropylene screw external storage of biological materials at temperatures up to -86 A c with screenprinted graduation in fractions of 0.

Medical surgical equipment purchase for the national health laboratory

New York, Sept 26 ( ANI ): Simon Cowell showed his soft side softer side during the auditions of 'The X Factor USA' Season 3.

'Mr. Nasty' Simon Cowell reveals softer side during X Factor USA audition

The Merseyside track prefer to run the meeting on ground just on the soft side of good.