self service

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Self Service

A business model in which a company sells a product that the buyer selects and/or uses without direct supervision by the seller. One of the most common examples is a gas station, where customers normally put gas in their automobiles themselves. Another example is a grocery store, where customers select items and put them in a shopping basket before check out. Self service may reduce costs and, in any case, it frees employees to perform other tasks.

self service

a form of retailing whereby customers of RETAIL OUTLETS (shop, filling station etc.) select for themselves the goods they wish to purchase and pay for them at a checkout. Self service can be applied to both large and small-scale retailing operations and by cutting down on operating costs (i.e. eliminating the wages of sales assistants) it can assist a retailer or some other business (restaurant, cafeteria, etc.) to become more price competitive. See RETAILER.
References in periodicals archive ?
Joe's, headquartered in Wilsonville, OR, the largest sports and auto retailer in the Northwest, with 23 stores throughout Oregon and Washington, has joined with SelfService Systems, Inc.
com and then, close the sale with online booking and payment tools from SelfService Systems," says Larry McLean, president of SelfService Systems.