self-service

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Self Service

A business model in which a company sells a product that the buyer selects and/or uses without direct supervision by the seller. One of the most common examples is a gas station, where customers normally put gas in their automobiles themselves. Another example is a grocery store, where customers select items and put them in a shopping basket before check out. Self service may reduce costs and, in any case, it frees employees to perform other tasks.

self-service

a form of retailing whereby customers of a RETAIL OUTLET (shop, filling station, etc.) select for themselves the goods they wish to purchase and pay for them at a ‘checkout’. Self-service can be applied to both large- and small-scale retailing operations, and by cutting down on VARIABLE COSTS (i.e. eliminating the wages of sales assistants), it can assist a retailer or some other business (restaurant, cafeteria, etc.) to become more price-competitive. See RETAILER.
References in periodicals archive ?
In August 2004, Nortel Networks received the 2004 Frost & Sullivan Speech Solutions Competitive Strategy Award for its outstanding ability to advance its market position through innovative self-service offerings.
These road maps are part of a comprehensive report titled Self-Service Excellence A Road Map for Achieving Self-Service Success.
Performance Benchmarks are provided throughout the report to offer a perspective of current self-service performance levels.
Best Practices introduce the tried and true methods used today to help industry leaders achieve self-service success.
Roadmaps for Success provide a top level perspective of the key steps required to achieve self-service success