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Self Service

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Self Service
A business model in which a company sells a product that the buyer selects and/or uses without direct supervision by the seller. One of the most common examples is a gas station, where customers normally put gas in their automobiles themselves. Another example is a grocery store, where customers select items and put them in a shopping basket before check out. Self service may reduce costs and, in any case, it frees employees to perform other tasks.


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Self service kiosks in the forms of self-service check-out stands, self service movie ticket purchasing machines, airport self-service check-in stands, and interactive information touch displays are now mainstream.
It also lowers ownership costs because all devices, components, software--even CPUs--are standardized," says Bill Lynch, vice president of self service for the company.
Gold Systems's CEO, Terry Gold, and Ted Bray, director of Strategic Planning and Product Management, Voice Self Service, for Avaya have presented a session entitled "Six Tips for Creating Voice Self-Service Solutions your Customers Love" at the International Alliance of Avaya Users (InAAU) 2005 International Conference.
 
 
 
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