quality

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Related to Quality Assurance System: Quality management system

Quality

The state of being superior to something else. For example, a good is high quality if it is more durable, tastes better, looks more appealing or is otherwise generally better than similar goods. High quality is an important aspect for many goods because it may increase sales. Most companies seek to have or make high quality products because doing so promotes repeat business. On the other hand, some companies sell low quality goods for very low prices and rely on high volume. See also: Quality control.

quality

the totality of the attributes of a good or service which meet the requirements of BUYERS or customers. The materials which make up the product, the design and engineering of the product, product performance, reliability and durability are all important characteristics of the ‘quality package’, which ultimately influence customers to buy a product and repeat-purchase it.

Firms seek to ‘assure’ customers of the quality of their products by offering GUARANTEES/WARRANTIES covering the repair or replacement of defective items, and also subscribe to quality standards laid down by their trade associations or national/international authorities (e.g. the European Union quality standard – CE).

Product quality is an important source of PRODUCT DIFFERENTIATION, enabling firms to establish BRAND LOYALTY and COMPETITIVE ADVANTAGE over rival suppliers. See QUALITY ASSURANCE, JIDOKA, KAIZAN, HOSHIN, PRODUCT ATTRIBUTES, TOTAL QUALITY MANAGEMENT, QUALITY CONTROL, BRITISH STANDARDS INSTITUTION, BS5750, INTERNATIONAL STANDARDIZATION ORGANIZATION, ISO 9000, BALDRIDGE AWARD, EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT.

quality

the totality of the attributes of a good or service that meets the requirements of buyers or customers. The materials that make up the product, its design and engineering, product performance and reliability are all important characteristics of the ‘quality package’ that ultimately influences customers to buy a product and repeat-purchase it.

Firms seek to ‘assure’ customers of the quality of their products by offering guarantees/warranties covering the repair or replacement of defective items and also subscribe to quality standards laid down by their trade associations or national/ international authorities (e.g. the EUROPEAN UNION's quality standard ‘C₠‘).

Product quality is an important source of PRODUCT DIFFERENTIATION, enabling firms to establish BRAND LOYALTY and COMPETITIVE ADVANTAGE over rival suppliers. See QUALITY CONTROL, ZERO DEFECTS.

References in periodicals archive ?
Thermedics develops, manufactures, and markets explosives- and drug-detection devices, product quality assurance systems, electronic test instruments, implantable heart-assist devices and other biomedical products.
New institutions are expected to develop plans for their quality assurance systems before they receive their license to operate.
A new review from CCFRA explains the regulatory framework surrounding pesticides, which is an important part of food and environment safety and quality assurance systems.
The ISO developed the ISO 9000 series of standards to ensure that organizations implement and continue to adhere to specific requirements concerning their quality management and quality assurance systems.
The undersecretary honoured the participants in the seminar on quality assurance and all NPRA quality assurance coordinators, thanking them all for their efforts to implement quality assurance systems in their departments.
AVT), a provider of automatic optical inspection and quality assurance systems for the printing and packaging industry, enjoyed a successful year, increasing its sales by 24 percent in 2004 to reach US$21.
Loma Systems, tel:0125 289 3300, the manufacturers of in-line quality assurance systems, are to launch their latest X-ray inspection system the AXIS PipeLine, at the show.
Although sales of our product quality assurance systems and explosives-detection instruments were slow, sales of our sensor equipment and electronics-testing instruments increased, and shipments of our heart-assist systems rose by 37 percent," said John W.
Firms wishing to register nonlicensee owners must extend their internal quality assurance systems to all aspects of their practices including the work of nonlicensees.
The certification was received from Quality Assurance Systems following an independent review of the company's quality management program.
Insight Control Systems designs high-speed quality assurance systems that perform in-line visual inspection of caps, closures, and packaging.
Foundries need genuine quality commitments from top management on down, and ISO 9000 quality assurance systems promote this commitment.

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