call centre

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call centre

a location where CUSTOMER SERVICE employees handle customer queries by phone and e-mail.
References in periodicals archive ?
Interactive Intelligence (Nasdaq: ININ), a company that provides unified IP business communications solutions, revealed yesterday (24 November) that an additional media type, short message servicing (SMS) has been added to Customer Interaction Center (CIC), its multi-channel contact centre software suite.
The aim of the adapter is to help customers integrate Onyx CRM and Avaya Interaction Center, enabling them to share information between the systems.
As discussed in the April 18th webinar sponsored by AMC, SAP has continued a major shift from the SAPGUI based Interaction Center Winclient to a browser-based Interaction Center Webclient.
With CRM 2006s, SAP has continued a major shift from the SAPGUI based Interaction Center Winclient to a browser-based Interaction Center Webclient.
Port Hawkesbury, Nova Scotia, is the intended site of Electronic Data Systems Corporation's (EDS) second customer interaction center to be established on Cape Breton Island.
0, we discovered that SAP no longer included the functionality in Interaction Center WinClient we were using," said Wayne Ground, CIO, Sony of Canada.
0 for the interaction center capabilities with mySAP[TM] Customer Relationship Management (mySAP(TM) CRM).

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