call centre

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call centre

a location where CUSTOMER SERVICE employees handle customer queries by phone and e-mail.
References in periodicals archive ?
Some 4,000 miles from The Call Centre's Swansea offices, Nev's Indian Call Centre was filmed earlier this year from their new premises in Delhi.
As part of the authors' transnational approach, the early part of the book is dedicated to exploring the "politics of representation through which the figure of the Indian call centre agent is rendered intelligible in the West.
Scott might call the "hidden transcript" of the Indian call centre labour force that daily tends to the communicative requirements of global capitalism.
10pm) An Indian call centre worker with a love of American culture contacts a customer in San Fransisco and falls in love with him over the telephone.
10pm) FILM OF THE DAY An Indian call centre worker with a love of American culture contacts a customer in San Fransisco and falls in love with him over the telephone.
Working the Night Shift successfully captures the contradictions and nuances of the Indian call centre industry.
In any other profession they'd have been replaced years ago by an Indian call centre.
A British newspaper investigation revealed that customer details, including bank accounts, passport numbers, mobile numbers and even medical records, can be bought from poorly paid Indian call centre workers for small amounts of cash.
Indian call centre workers earn pounds 2,000 a year compared with about pounds 12,000 for UK staff.
It says that many UK jobs were lost as Indian call centre business developed, and this opportunity presents UK workers with a contract to work in India and a chance to enjoy a much lower cost of living.
One notorious theft which took place earlier this year, was of the personal details of thousands of UK-based customers of Barclays Bank which had its operations outsourced to an Indian call centre.
IBM also bought Indian call centre management company Daksh eServices, one of the country's largest outsourcing businesses, for about $170 million.

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