customer service

(redirected from Elements of customer service)

customer service

the marketing and technical functions within a firm, which deal direct with customers. Customer services can involve offering pre-sales services, such as providing advice to customers on their product needs; and AFTER-SALES SERVICES, such as repair and maintenance back-up and the replacement of faulty products or parts. Customer services are an important part of the MARKETING MIX, serving to attract new customers and reinforcing BRAND LOYALTY among existing customers. See GUARANTEE, CUSTOMER SERVICE LEVEL, CALL CENTRE.
References in periodicals archive ?
com takes a unique approach of providing an "e-commerce experience" and “focus platform” that empowers creative people to showcase their skills as a package, showing key elements of customer service, i.
In winning the region's best airport hotel award, it also shows the Qatar Airways Group is very focused on all elements of customer service.
But, despite the attention social media has garnered, and despite the best successes of many businesses in leveraging both inbound and outbound social interactions in increasing customer satisfaction, many contact centers still fail in some basic elements of customer service.
The Ethos revolutionary concept Value Moments was used to determine the questionnaires and the weighting applied to each of the Value Moments questions thereby giving more focus on the really important elements of customer service as determined by UAE banking customers.
Some retailers might not consider problem resolution and sincerely thanking shoppers to be key elements of customer service, but these are areas they cannot afford to ignore.
Steve, who has worked with NETE for four years, scored particularly highly on all elements of customer service in the qualification, so is now even better placed to travel across the North delivering tyres to NETE depots across the region.
He also covers all the important elements of customer service that are timeless: listening, communication, and generating alternative solutions for example.
There are five basic elements of customer service that warrant consideration:
There's very little differentiation, so having it there, having the right one and providing the other elements of customer service is how we differentiate ourselves from the competition.
The logistical service characteristics that are of importance are all stages in the buying process: pre-transaction, transaction and post-transaction elements of customer service.
conjoint analysis-based measures) on the other hand, focus on trade-offs between elements of customer service but can only take into account a limited number of these elements.