Dunning

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Dunning

The process of communicating with customers to ensure the collection of accounts receivable.

Notes:

Dunning can start with gentle reminders and then progress to nearly threatening letters as accounts become more past due. Laws in each country regulate the extent to which dunning can take. It's okay to issue firm reminders, but generally unlawful to harass or threaten customers.

See also: Accounts Receivable

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