For example, any of these managers is able to view companywide customer support requests, the number of requests, and the severity of each case and quickly drill down
to the customer and individual support case details.
PeopleSoft's financial portal will enable our users to access a complete view of financial and other business information, drill down
to find detailed information, focus on value-add activities and help enable National Grid USA's performance management strategy.
A spokesperson for the company said that the Drill Down
Server Version 3 is capable of generating a large number of maps and routes that can be viewed through an Internet browser, cell phone, Pocket PC, PDA or in-vehicle telematics unit.
As a result, authorized users can access on their desktop computers standardized consolidated revenue reports summarizing sales for broad product and geographic categories and then drill down
through the databases virtually to the level of part numbers.
In the financial department, employees are able to go from a general ledger summary report and drill down
into details of each line item.
Any values that a user can drill down
through appear in blue.
The ability to drill down
to the detail level in on-screen reports.
Managers struggling to make their networks support VoIP can now drill down
from standard voice quality metrics to discover the network conditions responsible for call degradation, or monitor the impact of other enterprise applications on VoIP traffic and vice versa, all in real time.
We close our books and require reporting on a monthly basis, so it's really not fair for us to go in and drill down
three or four days before they need to report," explains Michael Douglas, MetLife's financial director of international operations.
What's new is that with this latest innovation around Active Reports, we have taken the technology from a push form of simply sending information, to an interactive form where users can drill down
on data, visualize it, and make decisions based on real-time data.
However, we have been unable to drill down
and determine the use of the bandwidth and what is being affected," said James Kemery, senior network engineer, Information Systems at Tucson Medical Center.